Shipping policy
Thank you for visiting and shopping at Offrandes! We truly appreciate your support.
Worldwide Shipping
Offrandes ships globally, with orders dispatched from either France or our workshop in Bali.
Shipment Processing Time
All orders are processed and shipped within 2 business days (Monday – Friday).
Shipment Confirmation and Order Tracking
Each order includes tracking. A Shipment Confirmation email with your tracking number will be sent once your order has shipped.
Shipping Rates
Shipping charges will be calculated and displayed at checkout based on product weight and your location.
Free Shipping Worldwide
Enjoy FREE SHIPPING on orders over:
79€ in France
250€ within the European Union
300€ for the rest of the world
Carriers
We partner with the following carriers:
FedEx
La Poste (French Postal Service)
Colissimo International
Colissimo France
USPS
Delivery Estimates
France: 2-3 business days
European Union: 4-6 days
North America: 8-10 days
Rest of the World: 10-12 days
For all orders to Mexico, South America, Central America, Israel and Asia, we recommend using Colissimo International to ensure you receive tracking for your package throughout its journey.
Back Orders
If an item is on backorder, we will promptly ship the in-stock items first. The remaining items will be shipped without any additional charges once they become available.
Delays, Additional Duties, or Taxes
Customers are responsible for any customs import fees or taxes incurred upon arrival in their country, as Offrandes does not cover these charges. Customs clearance can lead to delays, so we recommend checking with your local customs office for more information.
Track Your Order
Once your order ships, you’ll receive an email with a tracking number. Click the link in the email to track your package. If you don’t see the email, please check your spam folder or contact us at contact@offrandes.com for assistance.
Missing Orders
If you have not received your order, check the tracking information for updates. If issues persist, please contact us at contact@offrandes.com for help.
Shipping Disclaimer: Delays & Lost Parcels
Offrandes cannot be held responsible for delays or lost items during transit. Please monitor your tracking information and contact us or the carrier with any shipment issues. Thank you for your understanding!
If you have further questions or need assistance before placing your order, feel free to reach out—the Offrandes team is here to help!
