Thanks for shopping at www.offrandes.com
If you are not entirely satisfied with your purchase, we’re here to help.
HOW TO RETURN AN ITEM :
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
You must return the item within 21 days of delivery.
1. Please contact us by email [ firstname.lastname@example.org ] in the next 7 days after you received your order to request a refund or exchange
2. Mail your returned item to :
22 RUE DES CHAMPS
3. Include in your package a note stating the reason for your return and the transaction number.
We will notify you once we have received your item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a couple of days, depending on your card issuer’s policies.
Return Exceptions :
. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
. All Sale Items are FINAL
Restocking Fee :
. We do not refund the original shipping and handling that you paid on the order.
. We apply a 5% restocking fee based on the total order.
. The customer is responsible for shipping costs in regards to returns.
If your item is in new condition, you may exchange it. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.