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RETURNS & EXCHANGES
Thanks for shopping at www.offrandes.com
If you are not entirely satisfied with your purchase, we’re here to help.
HOW TO RETURN AN ITEM
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
You must return the item within 14 days of your purchase.
1. Please contact us by email [ via the form at the bottom of the page ] in the next 7 days after you received your order to request a refund.
2. Mail your returned item to :
22 RUE DES CHAMPS
3. Include in your package a note stating the reason for your return and the transaction number.
We will notify you once we have received your item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
. All Sale Items are FINAL
All items are subject to a 5% restocking fee, this will be deducted from your refund.
We do not refund the original shipping and handling that you paid on the order.
The customer is responsible for shipping costs in regards to returns.
If your clothing item is new condition, you may exchange it. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.